Under the wide umbrella of account management we include several activities, from purchase order management to billing, invoicing,quality follow-up
and after sales actions,R.F.P. and R.F.Q. management on existing customers.
You may need them all or a subset: the choice is yours.
The account manager is oftentimes the first point of contact for several project related issues regardless of the project organization: this may vary according to the local business culture
eXotake can manage existing accounts you already have as easily as it works on accounts it created for you as a result of a business development and sales effort
Account management by eXotake can be seamlessly integrated in your sales organization :this is immediate if your selected mode of service is resource based but it can also be easily implemented in the other modes
Our goal is to provide your company with a healthy stream of recurring sales , good reference cases in the countries and in the region where your accounts are based and a validation of your approach in each specific market
How we can help
Our account management support can be best measured by looking at the following criteria
High number of recurring purchases from customer.
High customer satisfaction levels ( measured according to your own criteria)
High accuracy and timeliness of invoicing
Low number of escalated complaints from customer
High number of referrals provided by your customers